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On Orders Over $200
WORLD WIDE SHIPPING (U.S.A AND INTERNATIONAL CUSTOMERS)
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Shipping & Handling Policy


Please be advised that we cannot ship any merchandise to PO Box addresses.

Truck Freight - Large & Oversized Items
Items shipped via truck freight are delivered to curbside or driveway only. Most carries will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address. At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer - not the driver. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policy section for full details.

In-store Pickup
A customer may choose to make a purchase placed online available for pickup at our store. If you wish to pick up your purchase, we will contact you via phone or email when your product is ready for your visit. Orders that are arranged to be picked up will be charged in full once the merchandise arrives at the showroom - not when it is picked up.

Shipping Lead Times
Concept Lighting Group strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent. The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer's typical speed at which orders are processed and shipped. If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at to inquire about expedited shipping services. Concept Lighting Group is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.
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Our Locations
Mississauga Store
5980 McLaughlin Rd. Unit 3
Mississauga, ON L5R 3X9
+1 905 712 4548
Oakville Store
243 Speers Rd.
Oakville, ON L6K 2E8
+1 905 849 LITE(5483)
Burlington Store
1515 North Service Road
Burlington, ON L7P 0A2
+1 905 331 7444
© Concept Lighting Group 2016
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